FAQ

How do I get started?

  1. Register! 
  2. Set a goal and create your personal page with a photo and your personal message.
  3. Link your personal page to Facebook!
  4. Invite friends, family and coworkers to help you meet your fundraising goal!

What is Candlelighters

Candlelighters Childhood Cancer Family Alliance is a local non-profit organization that provides emotional, educational and practical support to families of children with cancer at NO cost.  For more information, call (713) 270-4700 or email sdahlson@candle.org.

What will funds raised be used for?

Funds raised through School Teams for Candlelighters will go towards our daily programs and services for childhood cancer families. For example: hospital parking validations, meal passes, grocery store cards, and more.

I registered for the wrong team. What should I do?

Send us an email at sdahlson@candle.org with your name and the correct team name

What is the image size for the personal page upload?

Please make sure the image size is no more than 300 x 400 pixel space. Files must be a .jpg or .png type. The maximum acceptable file size is 4 Mb. The Participant Center prefers vertical photos.

Will my contact information be shared, sold or otherwise distributed to third parties?

No. All contact and donation information will remain confidential.

How do I make a donation?

Return to the home page and select "Donate". Enter the participant or team’s name into the search bar and select the participant or team from the list. Once you are on their fundraising page, click on the donate button.

Is my donation tax deductible?

Yes. All donations are tax deductible to the fullest extent of the law.

What if my donors need a receipt?

Every donor receives a confirmation email as soon as the donation is processed. This email includes a summary of their donation along with the Tax ID number of the organization.

How do I handle donations by check or cash?

Collect your check and cash donations and turn them into your school on the designated last day of fundraising. Make sure there is a note in an envelope or memo line of check for clarification on which school the funds have been raised for. If donations need to be mailed to the office at a further date, please send to:

Candlelighters
Attn: [insert school name here]
12919 Southwest Freeway, Suite 100
Stafford, TX 77477

Can I just make a donation?

Yes. If you would like to make a donation click here.

How do Matching Gifts work?

Matching gifts are an easy way to double your fundraising totals. Many people don’t realize their employers offer matching gifts. In some cases, your $100 donation turns into $200 just by filling out a simple form. Your personal gift and matched contribution will be credited to the program or event location that you designate.

Please check with your company to see if it offers a matching gift program that will match your gift to Candlelighters.

If your employer requires an Employer Identification Number (EIN) (i.e. Federal Tax Identification Number), please use 76-0367440. You may mail your completed matching gift form to:

Candlelighters Childhood Cancer Family Alliance
12919 Southwest Freeway, Suite 100
Stafford, TX 77477

 

Our Privacy Policy

Candlelighters Childhood Cancer Family Alliance is committed to protecting the confidentiality of all information provided by its donors. The following sets forth Candlelighters policies and procedures to meet this commitment.

Our commitment to privacy

Candlelighters will not share personal donor information with anyone outside of Candlelighters. Specifically, Candlelighters will not sell, trade or share donors' personal or contact information with any outside person or organization, nor send any mailings on behalf of any other organization.

Information maintained by Candlelighters

The information Candlelighters maintains from its donors typically includes: names, addresses, telephone and fax numbers, email addresses, credit card information and donation amounts. This information is maintained in secure files and in a computer database which is protected by user identification and passwords. It is also protected against access from outside Candlelighters.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure information we collect online.

Use of information maintained by Candlelighters

Personal donor information is used to maintain a record of all donations to Candlelighters, to acknowledge any gifts made, and to communicate with donors in the future.

Updating or changing personal information

Anyone wishing to verify or update their personal information may contact Candlelighters as indicated above. Please include your old and new information so we can make the necessary changes.

Revisions

This policy may be revised in the future. Please check periodically to view any future changes.
For more information, contact Candlelighters at (713) 270-4700.

© 2015 Childhood Cancer Family Alliance. All rights reserved. Candlelighters is a registered trademark of
Candlelighters Childhood Cancer Foundation in the U. S. and is used under license.
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