FAQ

How do I get started?

  1. Register! Decide if you are starting your own team, walking with an existing team, or walking on your own as an individual.
  2. Set a goal and create your personal page with a photo and your personal message.
  3. Link your personal page to Facebook!
  4. Invite friends, family and coworkers to help you meet your fundraising goal!

What should I register as?

  1. Individual Walker - not walking on a team, just coming by myself to give to the Candlelighters mission.
  2. Candlelighters Family Team - walking as a team in honor of my own family who is facing/has faced childhood cancer.
  3. Corporate Team - walking with my company who is fundraising for Candlelighters.
  4. Community Team - walking with my family or group of friends together to give to the Candlelighters mission.
  5. Virtual Walker - can't join us on walk day but I still want to help!

What is Candlelighters?

Candlelighters Childhood Cancer Family Alliance is a local non-profit organization that provides emotional, educational and practical support to families of children with cancer at NO cost.  For more information, visit www.candle.org 

What will funds raised be used for?

The Fun Walk raises money for Candlelighters daily programs and services for childhood cancer families - every day things that may seem small, but add up over the course of a child's treatment time including: hospital parking assistance, hospital meal passes, gas cards, grocery cards and more. The Fun Walk also helps to fund Candlelighters annual family camp – a get-a-way for the whole family.  Many camps in Houston offer the child with cancer a getaway, but Candlelighers believes that it is very important for the whole family to come together away from the treatment facilities and their everyday hectic lives. Quality time as a family is essential in their struggle to beat the disease.  The cost to send a camper to camp is approximately $250 and Candlelighters hosts more than 225 campers each year!

I registered for the wrong team. What should I do?

Send us an email at kelseyt@candle.org with your name and the correct team name

What is the image size for the personal page upload?

Please make sure the image size is no more than 300 x 400 pixel space. Files must be a .jpg or .png type. The maximum acceptable file size is 4 Mb. The Participant Center prefers vertical photos.

Will my contact information be shared, sold or otherwise distributed to third parties?

No. All contact and donation information will remain confidential. See Privacy Policy below.

How do I make a donation?

Return to the Donate page. Enter the participant or team’s name into the search bar and select the participant or team from the list. Once you are on their fundraising page, click on the donate button.

Is my donation tax deductible?

Yes. All donations are tax deductible to the fullest extent of the law.

What if my donors need a receipt?

Every online donor receives a confirmation email as soon as the donation is processed. This email includes a summary of their donation along with the Tax ID number of the organization.

How do I handle donations by check or cash?

For donations that need to be mailed to Candlelighters, download this Offline Donation Form and fill out your information, attach your checks/cash and follow the mailing directions on the form. Complete a form for each donation. You can send in more than one donation in the same envelope but each donation must have a separate form. Please write in the memo line of any and all checks "YOUR NAME: Candlelighters Fun Walk" and bring them with you on Walk Day OR mail to our office at 12919 Southwest Freeway, Suite 100 Stafford, TX 77477.

How do I link my Facebook Fundraiser?

In order to link your Walk page with a Facebook fundraiser you must first be registered as a walk participant. Once you are registered and logged in, you will see a Facebook integration option on your Participant Center homepage. Once linked, you will be able to see fundraising progress on both sites and receive donations via your Facebook fundraiser AND through sharing the link to your Walk page.

Can I just make a donation?

Yes. If you would like to make a donation click here.

How do Matching Gifts work?

Matching gifts are an easy way to double your fundraising totals. Many people don’t realize their employers offer matching gifts. In some cases, your $100 donation turns into $200 just by filling out a simple form. Your personal gift and matched contribution will be credited to the program or event location that you designate.

Please check with your company to see if it offers a matching gift program that will match your gift to Candlelighters.

If your employer requires an Employer Identification Number (EIN) (i.e. Federal Tax Identification Number), please use 76-0367440. You may mail your completed matching gift form to:

Candlelighters Childhood Cancer Family Alliance
12919 Southwest Freeway, Suite 100
Stafford, TX 77477

If you have questions about matching gifts please email kelseyt@candle.org 

 

 


Our Privacy Policy

Candlelighters Childhood Cancer Family Alliance is committed to protecting the confidentiality of all information provided by its donors. The following sets forth Candlelighters policies and procedures to meet this commitment.                            

Our commitment to privacy

Candlelighters will not share personal donor information with anyone outside of Candlelighters. Specifically, Candlelighters will not sell, trade or share donors' personal or contact information with any outside person or organization, nor send any mailings on behalf of any other organization.

Information maintained by Candlelighters

The information Candlelighters maintains from its donors typically includes: names, addresses, telephone and fax numbers, email addresses, credit card information and donation amounts. This information is maintained in secure files and in a computer database which is protected by user identification and passwords. It is also protected against access from outside Candlelighters.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure information we collect online.

Use of information maintained by Candlelighters

Personal donor information is used to maintain a record of all donations to Candlelighters, to acknowledge any gifts made, and to communicate with donors in the future.

Facebook Fun Walk App

When you choose to link your personal Facebook to our Fun Walk website, the app collects your name and Facebook account URL, and your donors' names and email if they provide it. This information is treated in the same way as every other donor information as detailed in our privacy policy. Donor names may be listed on the website. Donors can choose to remain anonymous. Users needing to request removal or deletion of personal information should email admin@candle.org and request their account be made inactive or completely deleted from our records.

Updating or changing personal information

Anyone wishing to verify or update their personal information may contact Candlelighters as indicated above. Please include your old and new information so we can make the necessary changes.

Revisions

This policy may be revised in the future. Please check periodically to view any future changes.

For more information, contact Candlelighters at (713) 270-4700.

 

© 2015 Childhood Cancer Family Alliance. All rights reserved. Candlelighters is a registered trademark of
Candlelighters Childhood Cancer Foundation in the U. S. and is used under license.
Designed and Implimented by Cathexis Partners Powered By Convio