FAQ

How do I get started?

  1. Register: You can register as an individual, as part of an existing team or you can start your own team.
  2. Set a goal and create your personal page with a photo and your personal message.
  3. Invite friends, family and coworkers to help you meet your fundraising goal!

What is Candlelighters

Candlelighters Childhood Cancer Family Alliance provides emotional, educational and practical support to families of children with cancer.  For more information, call 713-270-4700 or email walk@candle.org.

I registered for the wrong team. What should I do?

Send us an email at walk@candle.org with your name and the correct team name

What is the image size for the personal page upload?

Please make sure the image size is no more than 300 x 400 pixel space. Files must be a .jpg or .png type. The maximum acceptable file size is 4 Mb.

Will my contact information be shared, sold or otherwise distributed to third parties?

No. All contact and donation information will remain confidential.

How do I make a donation?

Return to the Donate page. Enter the participant or team’s name into the search bar and select the participant or team from the list. Once you are on their fundraising page, click on the donate button.

Is my donation tax deductible?

Yes. All donations are tax deductible to the fullest extent of the law.

What if my donors need a receipt?

Every donor receives a confirmation email as soon as the donation is processed. This email includes a summary of their donation along with the Tax ID number of the organization.

How do I handle donations by check or cash?

For donations that need to be mailed to Candlelighters, you will find an Offline Donation Form on the Donate page as well as at the bottom of the online donation form. Simply complete the Offline Donation Form, attach your check and follow the mailing directions on the form. Complete a form for each donation. You can send in more than one donation in the same envelope but each donation must have a separate form.

Can I just make a donation?

Yes. If you would like to make a donation click here.

How do Matching Gifts work?

Matching gifts are an easy way to double your fundraising totals. Many people don’t realize their employers offer matching gifts. In some cases, your $100 donation turns into $200 just by filling out a simple form. Your personal gift and matched contribution will be credited to the program or event location that you designate.

Please check with your company to see if it offers a matching gift program that will match your gift to Candlelighters.

If your employer requires an Employer Identification Number (EIN) (i.e. Federal Tax Identification Number), please use 76-0367440. 

You may mail your completed matching gift form to:

Candlelighters Childhood Cancer Family Alliance
12919 Southwest Freeway, Suite 100
Stafford, TX 77477

If you have questions about matching gifts please email Lynn Wheeler at walk@candle.org.

© 2015 Childhood Cancer Family Alliance. All rights reserved. Candlelighters is a registered trademark of
Candlelighters Childhood Cancer Foundation in the U. S. and is used under license.
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